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Service Characteristics of Hospitality and Tourism Marketing Marketing for Hospitality and Tourism, 3e 1 Characteristics Characteristics of of Services Services Intangibility Intangibility Can’t be seen, tasted, felt, heard, or … other services). Dr. Jerome H. Baldemoro Ateneo de Naga University 2. The dynamic has changed with increasing disposable income, rising life expectancy and technological developments empowering customers, who quite literally have the power to plan and book their … PPT. The tourism product is an assembly of elements that are “delivered” to the tourism firm by different services suppliers: transporters, accommodation, food & beverage, leisure etc. ; 2. One of the most crucial aspects of international tourism is the cross-border movement of consumers. View Chapter 8 - Service principles in the travel and tourism industry.ppt from MANAGEMENT EPPM2123 at The National University of Malaysia. The system by which a tourist product . they may be situated in the opposite sides of the world. This individual also handles any guest service issues and follows … Besides its flexible and clear design, it also comes with multiple cool features that will help you make the presentation more user-friendly. Tourism and travel-related services includes services provided by hotels and restaurants (including catering), travel agencies and tour operator services, tourist guide services and other related services. PDF. To ensure you have a complete picture of the tourism industry in BC, this chapter will cover both the NAICS travel services activities and some additional tourism services. The tourism product and the consumer are usually separated by geography, as . Tourism services support industry development and the delivery of guest experiences, and some of these are missing from the NAICS classification. 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