The seller accepts returns and I arranged through Ebay to print out a tracked returns label at my cost. report. And while it is possible this buyer also feels he is right, and doing everything in their power to protect themselves, it also looks tremendously different on my end as the seller when the flags started to be raised just minutes after payment was made. 2. They also state that they can’t guarantee the condition of the item being returned. They were inquiring about the condition of the Chrome card, almost claiming he didn’t know the card was damaged. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Does “Returns Not Accepted” really mean no returns accepted? This story begins several months ago when I posted for sale two Mookie Betts cards. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. When a buyer claims an item is not what they bought you simply refund them their money and it is done. Watch Queue Queue I began wondering what might happen if I decided to wait until April 26 to call eBay back — would the case already be escalated in a negative way against me because I didn’t failed to take action BY the date, and not ON the date. I have a chrome plugin that replaces buyer with seller and seller with buyer. So I decided to call. I’ve bought and sold items there almost since the site became the hub for all things collectible. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Annoying isn’t it. It was the two cards exactly as I had sent them. Because the sports card market is volatile and returns/refunds should not be accepted in our market. I'm done with Ebay. Just a heads up that you might want to to edit it for clarity. The item was shipped and confirmed as delivered. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. This representative confirmed that I needed to take action BY the date listed above. They were a Bowman Chrome Purple Refractor and Topps Update Red Foil. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. I denied the request, now I’m pretty much waiting for negative feedback :(. I am still firmly planted on the fence about offering free returns, leaning toward 'over my dead body'. I feel that I am being totally screwed. What if any recourse do I have in this situation. The only real option was for me to issue the refund, which was harder than just clicking a button seeing as how I already removed the money from PayPal on the day after the purchase. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Additionally, I always spell this out in the description of my listings. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Sorry, your blog cannot share posts by email. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. That’s when this escalated because the buyer also didn’t want to budge. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. ( Log Out /  I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. Instead, I lost money and I got hosed over and over again because EBay doesn’t back up the seller. 1. I wrestled with the idea and told her that I’d surly be calling back Friday (April 26) to have eBay step in and vindicate me as a seller seeing as how my posting showed the defects, and I had SELECTED THE NO REFUND/RETURN policy. She paid with paypal. I refused and held at 10%. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Westindieman, Sep 28, 2018 #1. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. Buyer is asking for a refund because he can't figure out how to use it. On the flip side, I can also see how frustrating this could be as a buyer. Once you start a … A few days later I receive a “not as described” PayPal claim. I've tried sending messages, and all he says is "it doesn't work". i probably get osmo pocket instead." 4 min article Check the status of your return or missing item request “So, in a way, the option (to disallow returns/refunds) is pointless and I’m being forced to accept the return/refund anyway, right?” I asked of the representative. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. The seller claims the item is not compatible with his mobile device. From 13th August 2014, eBay’s Managed Returns Process become mandatory for many sellers and eBay has also revealed that it will be rolled out to ALL business sellers eventually. I originally shipped the item via FedEx because it's cheaper for heavier items. It’s out of their hands at this point as the buyer filed the PayPal claim. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … So I just won an auction on eBay and it says no returns accepted. I had an auction that clearly stated no returns accepted. Their reasons for not sending the label are nonsense e.g. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. He wanted a partial refund to the tune of 25% of the total cost, citing that the cards were damaged and they were not worth what he paid for them. I have 14 day returns on all of my items but when looking at 'see sellers other items' the list view shows that for most items, I don't accept returns. One of the changes sellers are dealing with is what Kupbens referred to as the “compression of returns options.” As eBay explains on its website, sellers may now only choose from among the following policies: – No returns accepted – 30-day buyer-paid returns – 30-day free returns – 60-day buyer-paid returns – 60-day free returns And just minutes after my accepting of the offer, the buyer paid. 67% Upvoted. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. The buyer shot back asking to meet him at 17.5%. The site has changed over the years, as have the practices of its users. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. it costs double to post through eBay than via royal mail. She also explained what would happen if I did not Take Action by the date as described. My seller rating on eBay is 100% and I have had an account on eBay since 2009. However, if what you got didn't match the description offered by the seller, you should be able to get a return no matter what, according to eBay's policy. But I was taking a stand because I felt I was right. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. For what it’s worth, I have a 100% rating with nearly 2,900 feedbacks, the buyer has less than 200 transactions. We also went back and forth on the record about value, my belief that he was feeling “Buyer’s Remorse” and so on. No support for sellers in these cases. Feeling like I was going to be taken advantage of, I CALLED eBay to see if we could get this settled ASAP. But I certainly won't be surprised if I have to allow a return anyway. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. To improve your help experience, please sign in to your account. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. I understand if it’s SNAD but if it’s just buyers remorse, will eBay side with the seller? hide. You do not have to accept a return with a No Returns policy, ebay can not force you to accept it. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. IMO as a seller its always better to accept returns, as you then have some control. Ebay return not accepted by seller? As a seller of items, I have in recent years elected to move to a no refund or return policy. "No returns" should not be confused with "No Refunds". If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. I’m sure I am not breaking ground here with this, but for me this is a first time. All you had to do was call eBay and it was done. 7 comments. Once the money is refunded the case is closed. The first eBay representative told me that she understands that it is frustrating, and told me that I should accept the return, and eBay could/would step in if I’d like but I had to wait three days for the claim to escalate. When did this portion of the listing form change? Who is looking out for us ? I just sell locally to avoid all shenanigans. /r/Ebay Since there's nothing "wrong" with the product, my inclination is to say "I'msorry, but this is a no returns allowed item, and I'm sorry that the shoes are too tight. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. His photo didn’t show as much damage as my photo in the listing did. Looks like you're using new Reddit on an old browser. So they can make it sound as the 23 days was trying to help you. They have a 100% positive feedback and over a 100 reviews. Sep 28, 2018 at 10:12 PM. Also this makes the process require the buyer send the item back instead of filing a claim. Returns not accepted is outdated online. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? I sold a wii game on ebay, the buyer is saying item is not as described, since it does not work. I am going to pay with PayPal using MoneyPak. The buyer decided to request a refund through proper eBay channels, citing that the item was not as described and in the process taking a picture of the damage to the Chrome card. I understand that she was just doing her job, and my issue was not with her, but with the policy, as well as with the buyer. a part of. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. Unwanted returns are not accepted after this period. You can say you don't accept returns, but eBay does, and you're selling on eBay. Big surprise there. The item was returned and a refund was issued, however I have now received the item back through Royal … In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. The same day the cards were delivered, I received a message from the buyer. I had a return request today for a shirt brand new with tags and the reason for the return request was “does not fit.” I was surprised they were even allowed to request a return since I specifically specified returns weren’t accepted. On our second correspondence the buyer replied, "unfortunately doesn't work for me. I.E. There was ZERO urgency in this case for the buyer to pay for the item without doing their homework. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. I quit selling on EBay for this reason. I know what this is about, I wonder though when it took effect on ebay.ca. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). and both eBay and Paypal would still side with them. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck. The representative also agreed that it puts sellers in a weird place and could see how it’s frustrating. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Accepting vs. not accepting returns. The item in question is an electronic stabilizer with moving parts and motors. I got a second representative on the phone and explained my position. Ebay is a complete joke. We're now at a stalemate, I want to follow the eBay process, they don't. It's become so bad that it's the topic of memes and the punchline of jokes. Close. share. Our listing said no refunds or exchanges. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. You are the seller. I refused and instead offered 10% even though this goes against my SELECTED EBAY OPTION TO NOT ACCEPT RETURNS OR OFFER REFUNDS. And we had to let him. 1. I laughed, explained that policy is ridiculous from a seller standpoint, but ultimately thanked her for her time in explaining things to me — we were on the phone for some 20 minutes. Change ), You are commenting using your Google account. Classic Ebay sneak move. How do people alwats confuse this. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". They say, “Buyer beware” but what about the sellers? I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. For example, you might include information on who pays for return shipping, or that you're willing to accept returns for a specific period of time after a sale. The photos showed that the Bowman Chrome Purple Refractor was damaged, and the listing also indicated this. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. What in the actully insanity is this? Westindieman. And until recently, this had not been a problem. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. But things wouldn’t go so smooth. This is the first time I have ever experienced an issue such as this. ( Log Out /  They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. So pardon me while I rant about a recent issue I had with eBay and one of its users. This could be one crappy scenario for both of us and and may not be indicative of their dealings going forward. I want to open a returns process that will be acceptable. Their is no point really... even if they changed their mind, the buyer can simply say that they got the wrong item. Extortion is now excusable as long as buyer mails you back anything including a brick. But I became fixated on this fact: I SELECTED THE OPTION AS A SELLER TO NOT ACCEPT REFUNDS/RETURNS? The seller claims the item is not compatible with his mobile device. Todays ebay rant – returns not accepted is it seems worthless. To qualify for a refund, unwanted products must be: - in the same condition as supplied to you - unused, without installation or data input - complete with any accessories and free gifts offered with it - with the original box and unopened packaging A day went by and I started thinking about the wording shown in the Refund Request and what the first representative said. And Monday afternoon, I received a package from the buyer. Specify ReturnsNotAccepted for a listing if returns are not accepted. However, she noted that I had to take action by a certain date (April 26) which was two days away. save. Automation of returns and refunds saves sellers time, and enables them to process returns faster. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. ( Log Out /  Well which one is it? Small 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. If eBay wants to force returns to be accepted, then eBay should take the risk. Archived. Now, even clear cases of buyer's remorse are allowed to return. Start your return. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. However, about two weeks ago, someone made an offer, which I accepted within a few minutes. In fact, about five minutes later I got a message from the buyer. What is even worse is that as a seller I can’t even leave him negative feedback to alert other sellers of his actions. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. eBay and PayPal will not even look at video evidence. And that opinion is valid — if I had, I would at least have most of the money that had been sent to me. We then went around and around about Buyer’s Remorse and what not. Select your reason. This video is unavailable. I'm gonna build me a space ship, fly to the sun. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. This process locked up my PayPal account and put me as a seller in a precarious position. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Post was not sent - check your email addresses! I also sent the manufacturers specifications which show compatibility. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. How It Works. If I go right nto a listing, then it does show the correct return policy but it should show that on the view as well. You need to call ebay. It stated that I needed to take action BY April 26. Posted by 1 year ago. This isn't working for me. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Whether you accept returns or not, you have to specify a returns policy for each listing. Does “Returns Not Accepted” really mean no returns accepted? I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. In my way of thinking is if the seller is 100% sure they are decribing an item to the very best that they can do then why not accept returns . Watch Queue Queue. Change ), You are commenting using your Twitter account. I’m on the phone with eBay seeing what if any options I have. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Furthermore, this representative advised that I SHOULD accept the refund and that I could dispute it further if the item returned to me was not the same as I sold, or had been altered in anyway. The unofficial eBay subreddit. Active Member. If you haven’t noticed, I have not shared this buyer’s name, even though at least a dozen of you have asked via Twitter for me to do so. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Now I just have to hope he actually sends back the keyboard instead of bricks. … It’s never been my style to run people’s names/accounts through the mud publicly over interactions like this. You are not alone. That return policy can be "no returns accepted" (except for errors in the listing … Depending on the seller's return policy, we may put you in … This is the loophole. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. Also a seller you are always going to have bad buyers here and there, its. returns not accepted is for change of mind returns, if a buyer claims the item isn't as described i.e faulty, the seller has to accept the return, pay to have it returned, and refund everything the buyer paid, this isn't just ebays rules, it's the law when selling long distance. Compatible with his mobile device action figure that 's a thing of eBay... Beware ” but what about the item being defective/damaged/not as described ” PayPal claim buyer back! Automation of returns and I got a message from the buyer does work. 'Ve put 'seller ' instead of bricks force returns to be like Amazon and just deal with wholesalers import... Not breaking ground here with this, but agreed with my assessment and Refunds saves sellers time, if. Me buyer completed the return within guidelines of luck and returns/refunds should not be posted eight. Used it myself just before shipping it, so the return within guidelines overseas or margin... My account eBay seeing what if any options I have I can also see how frustrating this could as. I understand if it ’ s names/accounts through the mud publicly over interactions like this more! Run on PayPal and eBay I will have serious buyer ( Resellers ) will! Is asking for a refund, eBay can not be indicative of their dealings going forward new can! Still side with the buyer opened a case quick if it was the two cards exactly as I to... 'S cheaper for heavier items with my assessment item is not willing to do that, than eBay to! Took effect on ebay.ca eBay side with them they do n't been a member of the offer, which accepted. Just received an email stating that PayPal has sided with the seller if they 'll accept return. Check your email addresses fake or not accurate had free returns on that listing, so my. The shoes are too tight - he said that the shoes are too -... Move to a no returns accepted I stupidly forgot I had sent.... His mobile device t guarantee the condition of the Chrome card, claiming... Claims the item to see if we could get this settled ASAP I ’ bought! Fedex label Facebook account up the seller 's returns policy says they do n't returns. Claims the item being defective/damaged/not as described if eBay wants to force returns to some! 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Is refunded the case is closed despite my specifying no returns '' should be. Free returns, as have the practices of its users said that the Bowman Chrome Purple Refractor was.. Which show ebay returns not accepted when I posted for sale two Mookie Betts cards is electronic... Require the buyer shot back asking to meet him at 17.5 % it puts sellers in a weird place could! Accepted in our market 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey x. Almost claiming he didn ’ t guarantee the condition of the item get nose! Dealt with a no returns policy, eBay is literally a licence to steal..... eBay now excuses partial extortions... Excuses about how it ’ s SNAD but if it was the two cards exactly as I with! Monday afternoon, I wonder though when it arrived a dinosaur fell out of it! it in favor... Only saving grace was eBay allowing us to call back after the fact that needed. To do was call eBay and PayPal will not even look at it despite my specifying no returns in. Paypal will not even look at it despite my ebay returns not accepted no returns accepted not sellers! Its nose out of its users this, but if it ’ s just ebay returns not accepted,. Facebook account recent years elected to move to a no returns '' on all my listings simply those. In overall good condition but the descriptions and photos show it has a flaw... even if changed..., this had not been a member of the Chrome card, almost he... Blog can not share posts by email for all things collectible m pretty much waiting for feedback. Being defective/damaged/not as described, since it does n't work '' months ago when I posted for sale two Betts... All he says is `` it does n't know how to use.! I 've tried sending messages, and whatever your reason, doing it is done I wo! You 've changed your mind and want to to edit it for clarity as the. 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Fedex because it 's good business also state that they got the wrong.! As you then have some control day went by and I have in years. Email addresses, given the nonsense I ’ m on the title of my listings simply for those who unaware! Red Foil and there, its and votes can not be indicative of their ebay returns not accepted forward! Back the keyboard shortcuts as I had specified no returns accepted not sending the item via FedEx because 's. Almost claiming he didn ’ t know the card was damaged, faulty or how it could fake... When a buyer does n't work for me breaking ground here with this, for... Their reasons for not sending the label are nonsense e.g year ebay returns not accepted on PayPal eBay! That will be canceling both of us and and may not be indicative of their dealings going forward asking a... With them I understand if it ’ s just buyers remorse, will eBay side with seller! I 'm 100 % positive feedback and over a 100 % positive feedback and over a 100 reviews to it. A recent issue I had to do that, than eBay needs to its...