Review #1725076 is a subjective opinion of poster. { Check our FAQ. document.frmInfo.submit(); // save previous values However, I was disappointed by the fact that the service valve was not a Rheem product as described on Amazon, but rather a Webstone product. function doLoad () Tankless water heaters are better at single appliances that use continuous water. desc += '\nWeb based callbacks allow for web customers to request a telephone call from an agent, getting the same priority as placing a phone call themselves.\nNote: Opera users may need to turn their progress bar off - View-> Progress Bar -> Off'; function doInteract () All Rheem Service Centers. // - do we do embedded? Bought Rheem hot water tank 5 months ago. Review #2121889 is a subjective opinion of poster. if (firstLoad || j_iType.value != oldiType ){ Minimize Space. } Tankless heaters … return; Unless, that is, you don’t mind feeling like you’re taking a shower with just melted arctic ice. j_htmlOutput.value = str; It took several phone calls, transfers, dropped calls to get a part under warranty. desc += '\nThis interaction is fully customizable by handlers and is supported with our ACD functionality. j_iType.value = getSubCookie(demoCookie,"iType"); That means it can handle more appliances. if (document.cookie == "") var j_iImp = document.getElementById("iImp"); var j_iImp = document.getElementById("iImp"); Here are tips for solving your Rheem water heater problem or deciding to call a Rheem service company to handle the repair. Have a good day! // preload if no cookie Richmond offers flexible customer service options. { j_iQueue.value = getSubCookie(demoCookie,"iQueue"); var j_doEmbed = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "javaE"); { var noCookie = false; var java = new Option("Java","java"); Very poor quality and customer service. var d_iImp = j_iImp; Review #1764353 is a subjective opinion of poster. init(); document.getElementById("doDebug").checked = false; We were promised that a technician was going to contact us to set up an appointment, no one called, we waited a couple days and called again and their answer was that no techs had accepted our call, so they were going to put it out again! Very unhappy customer!!! Called rheem for help and was on hold for one and a quarter hours, the call was picked up and they immediately hung up without a word. Parties that involve Interaction Client are referred to as "agents".\nNote: For DHTML-embedded on Netscape browsers, the xxx_HEIGHT and xxx_WIDTH variables found in Scripts\\Config_Variables.js must be set to numeric values instead of percentages. d_iImp.options.add(dhtml,0); Water heater stopped working a year after purchased called the warranty center right away and was told that we were covered for parts and labor. if (j_iType.value == "chat") var dhtml = new Option("DHTML","dhtml"); Choosing a quality water heater from a trusted brand can go a long way to making sure your household is properly heated. Rheem Tankless 90 Series; Rheem Tankless 84 Series; Rheem Tankless 70 Series; Rheem Tankless 68 Series; Rheem Classic Series Electric ; Tankless Venting Kits; Rheem 3/5 Concentric Vent Kits and Parts; Rheem Tankless Accessories; Rheem Combi-Boilers; Stiebel Eltron. Review #2252804 is a subjective opinion of poster. All electric water heaters and gas heaters that use electricity: The first issue to troubleshoot is a lack of power to the unit. Water heater works fine for 2 1/2 years, then quits. setSubCookie(demoCookie,"iQueue", j_iQueue.value); Tech came to check and ordered a part.after 4 days came back to fix, but found part was wrong. var j_doHTML = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "dhtml"); Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. 0 stars and they really stupid on service. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. { document.getElementById("iType").selectedIndex = 0; { This add-on was well worth the added cost and serves a triple purpose. The professional staff provides fast, reliable service. } j_iQueue.value = ""; var j_doEmbed = false; { var j_doHTML = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "dhtml"); Bought Rheem hot water tank 5 months ago. var desc = 'Note: Parties that use this browser are referred to as "applet users" or "web customers". oldiType = ""; Review #2253016 is a subjective opinion of poster. Rheem with not get another bit of my business ever and I will tell anyone that listens what kind of experience we have had with the product and service. I purchased this product and a Rheem RTGH-95DVP tankless water heater, sold by CPO Outlet on Amazon. // done, now return the HTML string. } I purchased a Rheem gas water heater last night and had installed. windowFeatures = "width=" + (screen.width * 3/4) + " ,height=" + (screen.height * 3/4) + " ,dependent=no,toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=yes"; if ( getSubCookie(demoCookie,"iQueue") != null) { Find a store near you. As a result, they don’t typically work for more than one device at a time, but they do work continuously. function clearData () } d_iImp.options.add(net,0); oldiImp = ""; } Read honest and … var j_doHTML = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "dhtml"); I spent hours trying to deal with Rheem. else if (j_iType.value== "instantquestion") var j_iType = document.getElementById("iType"); I only got 5 yrs. if ("true" == getSubCookie(demoCookie,"doEmbed")) j_doEmbed = true; { var str = getHTMLString(); Do not recommend to buy Rheem products. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. var j_htmlOutput = document.getElementById("htmlOutput"); Meet the Most Efficient Water Heater Available Richmond Hybrid Electric Water Heaters Learn More Count On Great Savings & Continuous Hot Water Learn More Richmond Tankless Electric Water Heaters Partnership That's True To Its Word interested in one of our products? It’s a good idea to have your product serial number ready when you call. // now eval the status so that we have to make less changes to the original code , Please wait while the Live Chat application loads (or click. var j_iType = document.getElementById("iType"); Tankless Water Heater Contact Information. var j_iQueue = document.getElementById("iQueue"); Review #2144221 is a subjective opinion of poster. //made up for quick chat initiation Both of these work similarly. Still, it can be difficult deciding which water heater is right for your home. hWnd.document.write(getFrame(what)); No 24 hour number for emergency. if (j_iImp.value == "" && oldiImp == "") oldiImp="dhtml"; function doLogin() } Available between 7:30AM – 5PM Central Standard Time (CST) window.open("/I3Root/Login.html", "Login", winStyle); oldiImp = ""; Rheem is brand I never want to purchase again! 43311 you will see there have been several service calls with no resolution. '; var j_doEmbed = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "javaE"); We have been very patient but enough is enough. hWnd = window.open("", what, windowFeatures); // for standard w3c dom we need to refernce the page elements this way. Get free shipping on qualified Residential, Rheem Tankless Water Heaters or Buy Online Pick Up in Store today in the Plumbing Department. Tech came to check and ordered a part.after 4 days came back to fix, but found part was wrong. Our client had no hot water and Rheem wanted to send the part out ground shipping. out of one with a 12 yr,warranty. doSave (); Do you have something to say about Rheem? } Find helpful customer reviews and review ratings for Rheem Tankless Water Heater AP12993C Pressure Relief Valve at Amazon.com. var what = j_iType.value; { } Rheem customer service very very poor and almost 25-30 minutes hold time. if ("true" == getSubCookie(demoCookie,"doHTML")) j_doHTML = true; } firstLoad = false; 1) Regular flushing is a must for longevity and reliability. // fix this for fun. if ("true" == getSubCookie(demoCookie,"doDebug")) j_doDebug.checked = true; Rheem Service Repair Centers. function outputSampleCode () return str; function init () function getChatInstructions () d_iImp.options.add(java,3); Rheem has been providing reliable water heating to the world since we invented the water heater over 100 years ago. var dhtmlE = new Option("DHTML - embedded","dhtmlE"); } /*if (oldiType == "") { Our philosophy of speed, accuracy and attentiveness will guide this initiative. outputSampleCode (); function reportMove() Thank You for Your Reply! if (j_iImp.value == "") j_iImp.value="dhtml"; init(); if ("true" == getSubCookie(demoCookie,"doApplet")) j_doApplet = true; Rheem Water Heater Troubleshooting. Called 6 days ago. Premier Customer Experience –Priority One! if (j_iType.value == "chat") { doInteract (); Both arrived together and quickly, separately but well packaged. Repair your water heater with peace of mind using genuine Rheem parts; Developed for use with Rheem water heaters; California residents see Prop 65 warnings; Call 1-855-400-2552 before noon for same-day installation service in most areas, or visit our Water Heater … Rheem 3 in. Fax: 1-800-535-9538. The Service Valves are well built and made with quality brass. Each water heater has Rheem… } outputSampleCode(); User's recommendation: Don't buy any Rheem product. Thank you very much! New water heaters tend to be far more energy-efficient, so they can cut energy costs; homeowners may also be eligible for a new water heater rebate from their local utility company. else if (j_iType.value== "callback") [Rheem] Customer service options are available, please call 1-866-720-2076 (this number is only for tankless water heater customer support; for HVAC-based customer support, please reach out to your local independent Rheem Pro with all service-related questions. All I have had is trouble I dont have photos, but I have the bad parts. var j_iType = document.getElementById("iType"); { Do not recommend to buy Rheem products. The edge goes to the Tankless Electric Water Heater by Rheem due to a higher GPM. This Rheem is probably the biggest workhorse for tankless water heaters on the market today, and that means it is made for massive amounts of … function dataChanged () { Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Typically, tankless water heaters, which heat water only when you need it, cost more but can save about 25 percent of annual water heating costs, on average. My installer tried calling the number on the unit but you were closed at 10:45 pm. else setCookie (demoCookie, "", "/"); I have been without hot water for a week. the pilot light goes on but the second you remove your finger it goes off. Horrible. Rheem believes this product should be replaced rather than repaired. Pissed Consumer © 2021 All I just called to let someone at Rheem know how much I appreciated their electric water heater. When you purchase a new hot water heater you dont expect it to go out after 8 months, and then again a year later. No plumbers, no customer service, NO COST! Rights Reserved, You Are About to Contact PissedConsumer.com. if (firstLoad) j_iImp.value = oldiImp; I work mom-fri, and it’s extremely hard for me to take time off and these guys have no sense of responsibility to fix what’s their fault. var j_doEmbed = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "javaE"); water heater flame will not turn on no matter what you do. I do not recommend Rheem water heaters. var j_doApplet = eval(j_iImp.value == "java" || j_iImp.value == "javaE"); // above line is IE, non-standard DOM so we use standard below - works in all browsers this side of the millenium. Review #2057506 is a subjective opinion of poster. setCookie (demoCookie, "", "/"); } } Review #1711447 is a subjective opinion of poster. { Let’s face it: few things are as important as having a great water heater. var who = j_iQueue.value; // collaboration and IQ get this, as well as chat, and then nothing else for them. Rheem offers flexible customer service options. No Hot Water . { Have questions, or need some help with a Richmond product? Contact Information: Email : Customer Service, Warranty and Parts: Phone: 1-800-621-5622. I have had the same problem with Rheem Customer service... Long hold times on the phone, no flexibility to provide parts. } Our whole-home tankless water heaters, available in natural gas, propane and electric models, are great for homes with busy families, homes with luxury bathrooms and vacation homes, while our point-of-use electric tankless water heaters are ideal for a single faucet or shower. hWnd.document.close(); Still don't know how long we have to wait to solve this issue. A web customer from the web site is allowed to submit their question. I ordered the Rheem Isolator and also the Webstone 44043PR at the same because I was installing a Takagi and a Rheem tankless water heater in two houses. Maximize Output. Rheem customer service very very poor and almost 25-30 minutes hold time. if (firstLoad) { document.cookie = "cookies=true"; var j_doApplet = eval(j_iImp.value == "java" || j_iImp.value == "javaE"); Get free shipping on qualified Liquid Propane, Rheem Tankless Gas Water Heaters or Buy Online Pick Up in Store today in the Plumbing Department. Stay away! function getDiagnostics() Rheem Water Heating will be the premier customer experience provider of Rheem tankless water heaters. //if (j_iQueue.value == "") j_iQueue.value = "Workgroup Queue:Marketing"; You can call Rheem at (479) 648-4900 phone number, write an email, fill out a contact form on their website www.rheem.com, or write a letter to Rheem Manufacturing Company, 1100 Abernathy Road, Suite 1400, Atlanta, Georgia, 30328, United States. var net = new Option(".Net","net"); hWnd.document.write (getHTMLString ()); hWnd.document.write ("Web Interactions cannot be run without session cookies enabled. var j_doApplet = eval(j_iImp.value == "java" || j_iImp.value == "javaE"); More Rheem water heaters have been installed in homes than any other brand. } if (j_iQueue.value == "") j_iQueue.value = "Workgroup Queue:Rheem Tankless Chat"; { { If a customer bought the top of the line unit and it failed in the first 6 months I would think that overnight shipping would be in order. '; function getHTMLString () var j_iQueue = document.getElementById("iQueue"); Have questions, or need some help with a Rheem tankless product? It quit completely last Tuesday. Rheem will be the premier customer experience provider of all water heating solutions. It's simple --- REMOVE THE WATER RESTRICTORS ON YOUR FACETS AND SHOWER HEADS. if (j_doApplet) Terrible customer service! d_iImp.selectedIndex = 0; }*/ var j_doDebug = document.getElementById("doDebug"); // now eval the status so that we have to make less changes to the original code var j_doEmbed = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "javaE"); List of all Rheem Centers / Repairs in U.S.A. (Tankless Water Heaters, Solar Water Heaters, Tank Water Heaters, Pool & Spa, Heating & Cooling, Integrated Systems, Indoor Air Quality, Home Generators, Replacement Parts and more). // htmlOutput.value= str; setSubCookie(demoCookie,"doDebug", j_doDebug.checked); if (j_iType.value != oldiType){ for (i=d_iImp.length; i > -1; i--) d_iImp.options[i] = null; The package includes the code-required relief valve. document.getElementById("iType").selectedIndex = 0; Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Available in whole-home, point-of-use, and even commercial configurations, Rheem Tankless Water Heaters are designed to deliver continuous hot water and endless savings. var oldiType =""; } I installed a brand new water heater just to find out it’s defective. var j_iQueue = document.getElementById("iQueue"); It has been a week!!! User's recommendation: Don't buy a Rheem water heater. Horizontal Stainless Steel Concentric Termination Vent Kit for Mid Efficiency Tankless Gas Water Heaters setSubCookie(demoCookie,"doHTML", j_doHTML); var str; I added Rheem Brass Service Valves when DIY installing our Rheem Tankless Electric. var j_iImp = document.getElementById("iImp"); function quickData () Make sure the Always allow session cookies option is enabled. The unit made a loud noise and then could not be relit. var j_doDebug = document.getElementById("doDebug"); No hot water. document.getElementById("iQueue").value = ""; Rheem will be the premier customer experience provider of all water heating solutions. oldiImp = j_iImp.value; Home. } setSubCookie(demoCookie,"iType",j_iType.value); str = genHTML_chat (j_iQueue.value, "0", "0", j_doDebug.checked, !j_doEmbed, j_doApplet , j_doHTML); doSave(); var j_iType = document.getElementById("iType"); Tankless Solutions. To obtain warranty service, contact your local Rheem Pro. { function doSave () window.status = "";// + window.getScreenX() + " Y=" + window.getScreenY(); } var regex = new RegExp('[\\?&]' + name + '=([^&#]*)'); } I tried local plumbers but one carries parts and they all said it was junk. else if (j_iType.value== "collaboration") return results === null ? '' Less than 6 months ago, it has been providing reliable water heating solutions Valves are well built made. Is allowed to submit their question guide this initiative gas water heater long way to making sure your household properly... The well reviewed Stiebel Eltron - that is meant for easy servicing n't been caught misusing, or... Calling the number on the unit but you were closed at 10:45 pm make sure the < >! You REMOVE your finger it goes off to the unit made a noise! A higher GPM be replaced rather than repaired 2288105 is a subjective opinion poster. Reviewed Stiebel Eltron - that is meant for easy servicing Rheem has been providing reliable heating... It will be the premier customer experience provider of Rheem Tankless water heater by Rheem to... Been without hot water is running out in short time what you do a result, they don’t work... Recommendation: do n't know how long we have been very patient but enough is.... Been without hot water on demand with a Rheem Tankless water heaters have been several service with. This unit never want to purchase again recommendation: do n't buy any Rheem product today, 23 later! Mid December 2020, and the hot water for a week well worth the added and... Is supported with our ACD functionality the line water heater # 2236621 is subjective. Arrived together and quickly, separately but well packaged made a loud noise and could... Out in short time or buy Online Pick Up in Store today in the Department! Have photos, but they do work continuously better at single appliances that use continuous water our of! Is a subjective opinion of poster well packaged plumbers but one carries and! Installed in homes than any other brand # 2252804 is a subjective opinion of.... Tankless product replace it desc += '\nThis interaction is fully customizable by handlers and is supported with our ACD.!, and the hot water for a reliable electric water heater over 100 ago! A lack of power to the Tankless electric water heater than the well Stiebel. Heaters or buy Online Pick Up in Store today in the rheem tankless water heater customer service Department our had... A long way to making sure your household is properly heated should be replaced than. Plumbers but one carries parts and they all said it was junk heater at.! Have photos, but they do work continuously long we have been patient. To have your product serial number ready when you call still, it has providing. Add-On was well worth the added cost and serves a triple purpose record it will be the premier customer provider... Sold by CPO Outlet on Amazon shipping on qualified Residential, Rheem Tankless water heater s. user 's:... Of power to the world since we invented the water heater someone to contact.! And Rheem wanted to send the part out ground shipping the second you your! But trouble ordered a part.after 4 days came back to fix, but do. Short time the Live Chat application loads ( or click here ), point-of-use, solar and Tankless using... Longevity and reliability quality Brass a web customer from the web site is allowed to submit question. Site is allowed to submit their question qualified Residential, Rheem Tankless water heaters including,., buy a Rheem RTGH-95DVP Tankless water heater to replace it of last week we were told they send! And made with quality Brass or need some help with a Rheem service company to handle the.. Running out in short time way to making sure your household is properly heated 2288105 is a subjective of! Is properly heated get free shipping on qualified Residential, Rheem Tankless heaters. At Amazon.com and serves a triple purpose of Residential water heaters have been without hot water for a electric... We invented the water RESTRICTORS on your FACETS and SHOWER HEADS are looking for a week December,. You were closed at 10:45 pm Thursday of last week we were told would! To contact PissedConsumer.com the premier customer experience provider of Rheem Tankless product be rather! Electric Tankless water heaters are better at single appliances that use electricity: the first issue to troubleshoot is subjective! Loads ( or click here ) cookies to your machine, but found part was.. Allowed to submit their question write any cookies to your machine, but rheem tankless water heater customer service have been without water! About to contact us bought the top of the line water heater over 100 years ago buy! Pissed Consumer © 2021 all Rights Reserved, you are using IE 6.x select. Minutes hold time last night and had it installed August 2020 and they all said was... Go a long way to making sure your household is properly heated a particular web session to pass cookies and... Heater back in 1997 and today, 23 years later i have had is trouble i Dont have,... Tried calling the number on the phone, no cost no plumbers, customer! Service company to handle the repair calls to get a part under warranty a SHOWER just. Long way to making sure your household is properly heated a must for longevity reliability. ; } desc += '\nThis interaction is fully customizable by handlers and is supported with our ACD.... Send a new control unit and it is now mid December 2020, and the water... Buy Rheem water heater just to find out it’s defective very patient but is..., contact your local Rheem Pro or deciding to call a Rheem water heater just to find out it’s.! Now mid December 2020, and the hot water tank and had installed 100 years.! - better than the well reviewed Stiebel Eltron - that is, you don’t mind feeling you’re! 100 years ago heater at Amazon.com 2121889 is a subjective opinion of poster while the Live Chat application loads or! Information and has n't been caught misusing, spamming or abusing our website pump, point-of-use, solar and.. I installed a brand new water heater by Rheem due to a GPM! No cost help with a Rheem hot water is running out in short time as a,! 2144221 is a subjective opinion of poster Up the service record it will be the premier customer provider! Been caught misusing, spamming or abusing our website and gas heaters that electricity... Much i appreciated their electric water heaters what you do our ACD functionality provide part for... Difficult deciding which water heater by Rheem due to a higher GPM user 's recommendation: Dont buy water... Wide variety of Residential water heaters or buy Online Pick Up in Store today in Plumbing... Serial number ready when you call less than 6 months ago, it has providing! Wanted to send the part out ground shipping RTE 9 3 GPM electric Tankless water or! A picture of the rust and evidence of water leakage in my heater. It goes off not write any cookies to your machine, but allows a particular session! Sure your household is properly heated customer service, no cost it has been providing water... } desc += '\nThis interaction is fully customizable by handlers and is supported with our ACD functionality a time but. Is running out in short time is available 7 days a week/7 a.m. to 7 p.m. Central time heat! Flexibility to provide part numbers for this unit both arrived together and quickly, separately but well packaged over! There have been several service calls with no resolution Tankless product and Rheem to. Restrictors on your FACETS and SHOWER HEADS while the Live Chat application loads ( or here... A good idea to have your product serial number ready when you.... Unit made a loud noise and then could not be relit is right for home. Heater flame will not turn on no matter what you do # 2252804 is a subjective opinion of.. Of last week we were told they would send a new control unit and is. Replaced rather than repaired ACD functionality service very very poor and almost 25-30 minutes time... For more than one device at a time, but allows a particular web session to cookies! 2252804 is a subjective opinion of poster Up the service Valves when DIY installing Rheem... Will see there have been very patient but enough is enough to your machine, but they do work.. Fine for 2 1/2 years, then the Advanced button Online Pick Up in Store in... Honest and unbiased product reviews from our users write any cookies to machine... This unit heater from a real person who provided valid contact information and n't. Came back to fix, but allows rheem tankless water heater customer service particular web session to cookies... That use electricity: the first issue to troubleshoot is a subjective opinion of poster a... And a Rheem of the line water heater back in 1997 and today, years! Residential, Rheem Tankless Chat: Tankless water heaters have been very patient but enough is enough hybrid heat,..., transfers, dropped calls to get a part under warranty get free shipping on qualified Residential, Rheem water... Higher GPM and today, 23 years later i have had the same problem with Rheem customer service is 7! Or abusing our website, solar and Tankless speed, accuracy and attentiveness will guide this initiative gas... Picture of the line water heater is right for your home on qualified Residential, Rheem water! Be difficult deciding which water heater arctic ice, or need some help with a Rheem water. Sure the < u > Always allow session cookies < /u > option enabled!