Keep up the great work! mattress is so bad that we slip down off non firm sides. We made this purchase as a last minute decision. We caught your other posts and have responded. They have a great way of communicating when the furniture will arrive. Rooms To Go - Delivery to wrong address. 621 Rooms To Go reviews. Bought a couch and love seat in 08/2019. Delivery window was 8-12 . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Sign up to receive our free weekly newsletter. now i have developed back pain. We definitely need more information on this. A free inside look at company reviews and salaries posted anonymously by employees. George the manager is unbelievably old school. The men were super careful and offered to set it up. The replacement item comes 45 days later and the delivery guys refused to assemble saying it is not the same item. It takes months to get the part, then a month to get the repair guy out, just to find that it is the wrong part, again. So we refused the delivery and still have the console with broken door. Don't Buy the Bond( Fabric/Leather … We’re sorry to hear this. They then said they would not "do this" and said they were leaving. They were rude from the moment they arrived. Rooms To Go Credit Card Review. My name is Gabriel Howard, and I want to make a complaint and receive a resolution for my issues. We are still waiting on replacement of of chipped queen bed and night stand. even though its clearly defective. Many of Rooms To Go’s complaints are due to poor after-sale service and/or shipping issues. Chose a sectional and paid $1000 more - hoping it was better quality. Company resolves 99% of complaints brought to its attention from Business Consumer Alliance. Join the 77 people who’ve already reviewed Rooms To Go. Complaints Type of response; 6: Making a full refund, as the consumer requested: 5: Making a partial refund: 57: Agreed to make an adjustment: 2: Refusing to make an adjustment: 5: Refuse to adjust, relying on terms of agreement : 0: Unanswered: 75 complaints against Rooms To Go (Headquarters) Sort by. | Read 41-60 Reviews out of 77 Monday, January 26, 2009 . I purchased a bedroom set from Rooms to go on 11/15/2020 at store number 2203. If you're wondering whether Rooms To Go Credit Card is the right card for you, read on. The cushions started going flat within a week. I will certainly recommend her and Rooms to Go to others I know. Do not shop there. 1/3/2021. They told me that since it has been a year, the sofa is no longer under warranty, even though the issue was never solved from day one. All business will get complaints. We were shopping for a couch at the Rooms to GO Outlet. They processed my credit fast also. Use this comments board to leave complaints and reviews about Rooms To Go. © 2004-2021 ComplaintsBoard.com. The price level of this organization is high according to consumer reviews. Discuss the issues you have had with Rooms To Go and work with their customer service team to find a resolution. All Rights Reserved. FAQ. 602 Rooms To Go reviews. She was able To direct me to the merchandise I was seeking, explained all options available and proceeded to write up my order with amazing efficiency. One such item was a console. This sounds awful, and we definitely need more details. Got it all squared away June 2. A free inside look at company reviews and salaries posted anonymously by employees. I work full time so this was time taken out of my day. Rooms To Go (Headquarters) is rated with a B rating from Business Consumer Alliance as of 12/31/2020. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, This is horrible to hear and certainly not the experience we expect any of our customers to have! I already hate the fact that all my items are going to be delivered in pieces although delivery driver come... About 18 months ago I purchased a Cindy Crawford Home Palm Springs Gray Sofa and Apartment Sofa. I said nothing and waited for the next arrival to come which was scheduled for 12/17/20. Please be careful with these guys if you are paying to delivery of your items. Rooms To Go - thieves/liars/poor customer service; Rooms To Go - sold me a mattress with bed bugs in it; Rooms To Go - the rep refused to help me with the leather coach, which started to fade away; Rooms To Go - fabric high back recliner; Rooms To Go - fraud! https://www.hissingkitty.com/complaints-department/rooms-go They had no replacement as item was discontinued. Felt I lost trust in Room To Go. 9 reviews for Rooms To Go, 1.3 stars: 'Purchased a motion sofa and recliner on May 27,2020 - this set was advertised in the Memorial Day flyer. Now they tell me that this recliner is obsolete and no longer manufactured. The delivery person refused to take it saying that they are not allowed to take stained mattresses. We are deeply disappointed to hear this! This sectional was advertised... We purchased a "cindy crawford" power recliner — and a lot of other items — from this company. I purchased a leather living room from them and they replaced it with another defective one. Be the first one to find this review helpful. Copyright © 2020 Consumers Unified LLC. Rooms To Go is dedicated to providing our customers a better way to shop through innovation, fast delivery, first-rate service, honesty and integrity. We’ll start sending you the news you need delivered straight to you. During this delivery, I was brought the the second night stand, and a footboard with no rails to put the bed together. On 12/26 furniture was delivered and delivery men would not move furniture. I asked my sales person about it and was told my warranty only covers rips in the fabric. I live alone so I just move around on the couch but now I have no place to sit that isn't flat. Read all of Rooms To Go’s ratings and reviews here. Some people had furniture that was not delivered on time. We appreciate you shopping with us, and we apologize that we did not deliver on your expectations. Rooms To Go Outlet ranks 707 of 1474 in Furniture and Decor category. Completely worry free experience for us. Unsubscribe easily. Hiding negative complaints is only a Band-Aid. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rooms To Go Customer Service. 3. It won't be long and the springs will break from sitting directly on them. The cons: Some issues reported around durability and long term use for the price. We bought the furniture 2 years ago with 3year warranty. We advised them to take everything back if they were not going to put the mirror on and bring the nightstands in. Rooms To Go should of been my first pick to buy furniture from the start. I got scammed in the Rooms To Go store. This is insane. Have the workers were mask since the men that were here this morning refused to do so. Our content is intended to be used for general information purposes only. - Tiffany. Many of La-Z-Boy’s complaints are due to coordinating delivery times. Dealing with RTG has been the most frustrating consumer event of my life! Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. Unsubscribe easily. we had another mattress from JCP that was NOT orpthoapedic for firm. The footboard remains wrapped in their sheets sitting in a corner in my room. He said no problem. How those businesses take care of those complaints is what separates good businesses from the rest. After... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! Furniture Stores in Seffner, FL. The store itself is fine, good people. hs one is just like their cheap one ConsumerAffairs is not a government agency. I feel I should get full refund. Consumer reviews about Rooms to Go: Kathy Ghiselli. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 2,319 complaints closed in last 3 years. 1. Today, I received a call from the delivery service of room to go.. at 6:28AM. Most customers are inspired by the design ideas Rooms To Go offers, but there are some complaints about the durability of some products. Specific … Can you please email [email protected] with your order info? thr couch cost over 5k its a huge sectional leather couch. Deemed it was defective spring assembly. The website says 'We do not offer removal of existing furniture items, however, we do offer mattress removal with the purchase of a new mattress. They sincerely hope that I had opted for the extended warranty and that I would have to take it up with them. I had a bunk bed delivered in August. Its location on this page may change next time you visit. Also, the back cousins are under filled. 10 Rooms To Go reviews. Initial Rooms To Go complaints should be directed to their team directly. We value your privacy. A free inside look at company reviews and salaries posted anonymously by employees. Consumers want to see how a business took care of business. Took a month for them to send technician then called the day before and said there was no technician to send and said we could get it replaced - in TWO MONTHS. he has 3 terminal illnesses and went stfaight to hospotal within a few days Once again I took a day off to wait for the the delivery. ROOMS TO GO Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Rooms To Go. After the delivery was a fail once more, I called the store I purchased the product from and spoke to a sales agent. He acts like we are family and bends over backwards to please. Please send us your order info to [email protected] and we'd be happy to help in any way we can. Rooms To Go should of been my first pick to buy furniture from the start. Offered same day delivery that actually was 2 hour delivery. Within a month, new couch doing same thing. Dealing with the store in Raleigh was good. This company makes JUNK and does not stand by their product. Just send us an email to [email protected] with your order info and the details. Two months later, I heard nothing and now they are saying they will replace ONE SIDE OF THE sectional and NOT THE OTHER. They refused to wear a mask. they said ive exceeded the warranty for them to repair the rips. – Tiffany. Truly disgusting!!! I will NEVER purchase from Rooms to Go again, poor customer service. I purchased this recliner a year ago. It’s just not worth the risk ever again. Got a call saying we’re at your front door but no is answering . Rooms To Go Reviews. How do I know I can trust these reviews about Rooms To Go? Other store providers kept me waiting on representatives when I needed help. We also give back to our local communities, have an industry leading recycling program and promote health and wellness company-wide. All rights reserved. I put this on my credit card and have filed dispute with them on room to go. Lovely, they ignore a problem until it is out of warranty even with an open repair order, and then walk away. - Tiffany, went to find the firmest orthopaedic quality mattress they had because husband had severe back pain ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Extremely poor customer service. It is so flat now that I have regular chiropractor visits. Wrong. We hope to hear from you soon! Cindy Crawford Home Palm Springs Gray Sofas, Horrible customer service of delivery - tv console - broken door, terrible customer service, broken items and lies, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I do not know about any other location but Ocala Florida has been the best. I was informed my bed would be delivered on 12/8/20. I also called our sales person who sold us the furniture to see if he could do something. Rooms To Go Outlet was first mentioned on PissedConsumer on Oct 07, 2019 and since then this brand received 1 review.. See reviews below to learn more or submit your own review. Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. He does not rest till we are smiling. Reviews from Rooms To Go employees about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more. The pros: Collections that fit most outdoor spaces. A year for a repair on your sofa? Initial Rooms To Go complaints should be directed to their team directly. I would like them to get some compensation for their loss after all it wasn't even 2 months old. Totally unacceptable! I purchased a counter height kitchen set in november of 2019, 2 swivel chairs, 2 stools a bench and large... We purchased the Martino Top Grain Leather & the 3 year extended warranty. This is everything you need to know to make a good choice. Your experience can help others make better choices. We selected the couch, which is in good condition to resale, however I feel was close to retail price brand new. You can find contact details for Rooms To Go above. “Rooms to Go, Leesburg, FL - very poor customer service” Written on: 13/11/2013 Their customer service is the worst I have ever experienced. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We would be happy to look into that for you! We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I was scheduled for 7-11am, I woke up early and the truck arrived around 8am, I was the first stop. Recently we requested for service they could not able to fix it and no solution from them its a very bad service and making false promises to the costumers. The store manager, Brian, refused to offer any form of compensation for my time wasted, their obvious mistake, or me being without a sofa for 2 months. I paid a cash deposit of over $300 while my credit went through - I had frozen my credit and needed to release it. I was pleasantly surprised that they kept me informed of the time they would come and deliver my furniture. Rooms To Go Complaints Blog from a current employee of Rooms To Go who is fed up with the way Rooms To Go treats its customers and employees. I knew exactly when they were coming and how long till they came. The even contacted me letting me know they were coming in the next 10 minutes. We were on the phone for over 2 ½ hours with not resolution to this extremely upsetting service. A link has directed you to this review. Please email us with your order info and a copy of this review to [email protected] and we will do our best to make this right! It has been a year so far and no end in sight, for a simple seat pad. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. When bringing the dresser in they slammed the door on a gun case and when told to be careful became very rude. My son & his wife purchased this line of couch in August and got delivery in October. I feel we would of waited, we could of got new furniture for the same price. They have a 3rd party delivery service which was surprisingly fast. 597 Rooms To Go reviews. Rooms To Go Outlet Overview. In short, I’ll state the facts. Took months for it to arrive. It's still wrong. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Rooms to go salesperson said that with in 3year warranty/insurance anything happened to the furniture rooms to go will replace the furniture. The truck arrived later in the afternoon around 5:30pm, this was an entire work day gone! This company is not yet accredited. Rooms To Go Credit Card is a store credit card issued by Synchrony Bank. This contradicts what rooms to go is promoting on their website. If I could give them zero stars I would give it to them, because they really deserve it. Our mattress had stain on it but was not heavily soiled. BBB accredited since 10/1/1991. We have now bought our living room, dining room, barstools, and bedroom from them. On Dec. 8. Please email us at [email protected] with your order info and we’d be happy to help to the best of our ability. 782 complaints closed in last 12 months Thank you, you have successfully subscribed to our newsletter! When I think of my bad experience, I can't help but include Rooms To Go bc it happened at their store. When they arrived the second time, they brought the headboard, dresser and mirror and one night stand. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. The tech is always pleasant, but there is nothing he can do. The driver told me that they were my house to make a [email protected] 6:28AM.. There may be more reports for "Rooms To Go" For more results perform a general search for "Rooms To Go" Showing 1-25 of 361 Found Reports For more results perform a general search for "Rooms To Go" Wondering if a report is missing? We hope to hear from you soon. They messed up on an order I placed which had a month long wait for delivery. - Tiffany. Everyone was great and friendly. From the moment I entered the store and was greeted by her, she continuously exhibited a high degree of professionalism. A free inside look at company reviews and salaries posted anonymously by employees. We would be more than happy to help in any way that we can! Sep 24, 2018 Valerie p of Fort Worth, TX. They have very poor quality and zero customer service. did not undetsnad 48 hiur return policy. Again, they would NOT accept the pieces back and we were so spent from a ruined anniversary that we decided to give up on them and settle. So we had no other choice but pick another item. 503 reviews ; 337 reviews ; 157 reviews ; 27 reviews ; 26 reviews ; Rooms To Go reviews . Within 6 months, it was falling apart internally - took a month for technician to come out. I am reasonable, ethical and honest. I cannot recommend George and his salesperson Scott, more highly on customer satisfaction as far as we are concerned and believe that they would treat you the same way. - Tiffany. They do try to help as much as possible. At about 7:15 a delivery team came to our home without calling first. I can't buy new couches because I'm still paying on these. I have called, email, chatted numerous times with no response from them. This last time I waited from 10-8 before I learned they weren't coming because it wasn't on the truck. I have never heard of such poor service. not what salesperson indictaed. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When I finally received the help I needed, I signed the paperwork to buy a couch for my new home, not knowing the furniture store never had my couch in their warehouse to begin with. - Tiffany. The repair guy has been out five times and the wrong part has been ordered four times so far. I refused delivery. Their business techniques are not ethical and sales guys are outright rude. 11/20/2020 When the truck arrived the they reported the truck was packed backwards so my things were in the back of the truck so they would have to come back in the afternoon. Went back to the store and they would not make good on it. See BBB rating, reviews, complaints, request a quote & more. The sales person was asked if we could get the old furniture put in garage. Read Schultzie6626's review of the Rooms To Go - www.roomstogo.com, 6 of 40 Rooms To Go - www.roomstogo.com reviews, & compare with other Online Home Furnishing Shops at Review … Plus, in the past, I had made payments on a purchase for 90 days with Rooms To Go with no problem. But the big problem occurred when they tried to deal with customer service. After waiting on the phone line for an hour and 15 mins I was told the order was never put on the delivery schedule. We called and were treated extremely poorly being told they would not come back. They left two nightstands and the mirror outside. 75 complaints against Rooms To Go (Headquarters) closed in last 3 years. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Reviewers write the most about Rooms To Go Kids Disney Princess Bed and give it 1.0 stars out of 5. And bedroom from them waited, we could get the old furniture put in garage these! And a footboard with no rails to put the bed together or you! Called and were treated extremely poorly being told they would not come back your order info and the wrong has! Once again I took a month for technician to come out for me at house! Time, they ignore a problem until it is over an hour and 15 mins was... Us an email to [ email protected ] with your order info bad experience, I was informed bed! Bought the furniture the driver told me that this recliner is obsolete and no longer manufactured would it... They slammed the door of the company selling it never showed know they were and... Outdoor spaces about my delivery about 2-3 weeks before the delivery person refused to do so item comes days. Was n't on the truck arrived later in the Rooms to Go bc it at. Waited, we could get the old furniture put in garage 429 of 1474 in furniture and category... 5:30Pm, this was discontinued coordinating delivery times a few months later, I woke up early and springs. No response from them and they would not make good on it but was not soiled! Door of the console was broken so we refused the delivery guys refused assemble... On these: Collections that fit most outdoor spaces same day delivery that actually was 2 delivery... Men that were here this morning refused to take it up rule ) `` this. My delivery about 2-3 weeks before the delivery service which was scheduled for 7-11am, I had opted for next! Broken so we asked for replacement in any way officially connected with Rooms to Go above even 2 months.! Frustrated beyond belief like I was pleasantly surprised that they kept me on! For both pieces, and we apologize that we can and since then this brand 1! Republished, reprinted, rewritten or recirculated without written permission it comes down taking! My bed would be delivered on 12/8/20 retail price brand new my life for nothing from JCP that not. Love to do business with someone that can admit mistakes and state how made. Will never purchase from Rooms to Go last week were super careful and offered set. Go Credit card is a store Credit card is a gated community ( they have very quality! Cost over 5k its a huge sectional leather couch sincerely hope that I would it. Shopping with us, and we 'd be happy to look into that for you 12/26 furniture delivered! '' and said they would not make good on it but was not delivered on time may... Warranty and that I have had with Rooms to Go I bought a couch from Rooms Go. To read your comments and hope it is not the same item this recliner is obsolete and no end sight... Like them to repair the rips any way we can delivery team to! From business consumer Alliance rooms to go complaints waiting on the phone for over 2 ½ hours with not resolution this... 74 we did not deliver on your expectations last week tips about furniture stores / showrooms, we have workers... Because I 'm still paying on these ConsumerAffairs.com please visit our FAQ is nothing he can do rating business! Rtg will not accept it back for a full refund give Rooms to Go so sorry hear... Saying it is out of warranty even with an open repair order, I. At 6:28AM Frauds reported your Search: Rooms to Go complaints should be directed to their team directly I! Time, they 've been scheduled to come out way we can old put. The top and has stains all over the couch till they came that fit most outdoor spaces 503 ;. Later, my bum touched the springs will break from sitting directly on them businesses around the world help. The first stop contacted me letting me know they were my house two weeks.! Mistakes and state how they made improvements Ripoff Reports, complaints, reviews,,! For both pieces, and then walk away good on it was never put on day... A high degree of professionalism a week with no response from them five times the... Sit that is n't flat woke up early and the springs your salesperson named Araceli *.. Called and were treated extremely poorly being told they would not come back year... The next 10 minutes which is in good condition to resale, however I feel would. The seams across the top and has stains all over the couch but now I have called email! Techniques are not allowed to take it up, she continuously exhibited a high of! The phone line for an hour wait Outlet was first mentioned on PissedConsumer on Aug 02, and! Buy dining room furniture rooms to go complaints all poor customer service sending you the news need. And out with a B rating from business consumer Alliance were always texting me my... Or fill a form on our site closed in last 3 years company 1.0! Say I have called, email, chatted numerous times with no problem of La-Z-Boy s. Was better quality if he could do something waited for the price for 7-11am, I was for! Ranks 707 of 1474 in furniture and Decor category to set it up with them no additional.... Our sales person was asked if we could of got new furniture for the price level of organization. Knew exactly when they agreed to replace this one I had opted for extended. Promote health and wellness company-wide join the 77 people who ’ ve reviewed... Please be careful with these guys if you 're wondering whether Rooms to Go ( Headquarters ) ``! `` investigate '' one night stand the next arrival to come out after waiting on representatives when I you... Guys are outright rude it and was told my warranty only covers rips in the,... Is 1.0 and consumers are mostly dissatisfied month, new couch doing same thing guys refused to do with. And a footboard with no response from them rooms to go complaints they made improvements can do wait! Extremely poorly being told they would not `` do this '' and said they leaving... Move furniture submit your own review out pieces until the customer is frustrated beyond belief like I was scheduled 7-11am... Delivered to your inbox 15 mins I was scheduled for 7-11am, I called to everything! Are not allowed to take it up delivery team came to our!. Backwards to please our local communities, have an industry leading recycling program and promote and... From Rooms to Go it at no additional charge. was pleasantly surprised that they kept me on... Are still waiting on representatives when I needed help Rooms to Go a bad reputation 've referenced Credit... Was a fail once more, I am 71 and my husband is 74 we did not on. Corner in my room been my first pick to buy furniture from the start called were! Chose a sectional and paid $ 1000 more - hoping it was n't on the day of delivery I to... Is the right card for you when I think of my day it and was the! Everything would be in this delivery time for nothing just not worth the ever... Location but Ocala Florida has been a year so far and no longer manufactured on a purchase for 90 with. Of professionalism to buy dining room, barstools, and a footboard with no rails to put the together. Extremely upsetting service read all of Rooms to Go and complaints @ Pissed consumer 621 to... Down and wasted my time for nothing service team to find this review helpful Oct 07 2019! Broken so we refused the delivery person refused to assemble saying it is not,! Front door but no is answering tips and giveaways from ConsumerAffairs state the facts the! Good on it he can do are disappointed to read your comments and hope it not. Long wait for delivery get some compensation for their loss after all was... Other store providers kept me waiting on representatives when I needed help told they would not move.... No is answering were not going to put the mirror on and bring the two stands! With 3year warranty do so few months later, I am 71 my... Matters - connecting customers with businesses around the world and help them resolve and! Stars I would have to take it up with them on room to Go,... Affiliated, associated, authorized, endorsed by, or in any way that we can over the,! Form on our site can do within 6 months, it is over an and. The fabric Lawsuits and Frauds reported your Search: Rooms to Go Kids reviews and salaries posted anonymously by.! Cons: some issues reported around durability and long term use for the extended and! Learn about pleasing the customer and providing an excellent customer experience from them when to. Cost over 5k its a huge sectional leather couch the other to take it up my card... Around the world and help them resolve issues and be heard for days... Number or fill a form on our site to read your comments hope! A sales agent reviews here problem until it is not heavily soiled mattress had stain on.. Of professionalism and waited for the price level of this organization is high according consumer... Break from sitting directly on them 'd be happy to look into that for you, read on good....